Support that Saves the Day
Our clients know they can rely on SAM support to save the day. See what they're saying about us.
I always get the very best support from your team. You all are very prompt and exact. I couldn't ask for better support.
The fix was completed quickly and effectively, allowing us to focus on our blog content. Thanks!
Prompt response - on a holiday! SAM Support comes through again.
I can't say enough about your service, I can't, I just wish our internal service worked as well and as responsive.
Excellent service! Sherrill was fast and, as always, very friendly. She helped resolve our issue in mere moments. Sherrill is awesome!
Jason is a savant. Before I could even get the question out, he answered it and solved the problem. Impressive. My cynical nature is softened, my soul uplifted and I'm filled with hope for mankind.
I actually wrote in the ticket, "you're awesome". Donovan responded quickly; noticed a file I had forgotten, and fixed that too.
John, you always come through and if you don't know the answer at first, you track it down until you do. Thanks.
FanDAMNtastic, as usual.
Dedicated Help Center
Submit SAM Support tickets at any time through our online Help Desk. View video tutorials and browse our support forums for additional resources and common solutions.
Fast Response Times
Got an issue? You've got our full attention. Our median first reply time on new SAM Support requests is just one hour, which means you get the answers you need fast.
Real, Human Support
We know how frustrating it can be to get an automated reply when your issue requires the full attention of an expert. We promise your issue will be handled by a real person from our Houston-based support team.
Near-Perfect Customer Satisfaction
For the past five years running, our support team has consistently received a 99% or greater customer satisfaction rating based on data from hundreds of client surveys. Customers frequently cite our efficiency, patience and friendliness.
You'll never have to struggle with SAM. Our users gain free access to a complete library of training videos, frequently asked questions, help forums and other support resources. View a handful of our easy-to-follow tutorials, and see just how simple it is to manage your website in SAM.
Our clients don't just rely on SAM Support, they love it. See the type of feedback we get on a daily basis.
Excellent service as always. I felt like my issue was placed at the top of their list and it was handled in half of the time I was expecting it to take.
The support team is fantastic and responds immediately to my requests. They are very helpful and give me pointers to make my job easier.